Partially Degraded Service
[NPP] Third party network ? Operational
90 days ago
96.01 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bank connections Degraded Performance
90 days ago
99.77 % uptime
Today
User interface Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Institution: St.George
Impact: Full outage - All NPP payments to FFCU BSBs will be affected

Westpac have advised that St.George will be performing activities on Sunday 03 October 2021 which requires a full outage and those changes will impact both inbound and outbound payments.

Duration: 4.5 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Posted on Sep 27, 15:47 AEST
Past Incidents
Sep 28, 2021

No incidents reported today.

Sep 27, 2021
Resolved - This incident has been resolved.

Incident Start: 27 September 2021 @ 9:30am AEST
Incident End: 27 September 2021 @ 11:42am AEST
Sep 27, 16:03 AEST
Update - ASL have advised they are currently investigating a network issue that is impacting inbound payments to Bank of Us.

Self-Suspended Start : 27/09/2021 @ 10:55am AEST

Currently, ASL has issued status messages indicating Bank of US as unavailable (self-suspended). Please note this affects Bank of Us only and all other ASL processing continues as normal.
Sep 27, 15:07 AEST
Investigating - Institution: Bank of Us
Impact: NPP payments to Bank of Us accounts have been affected

ASL have advised they are currently investigating a network issue that is impacting inbound payments to Bank of Us.

Currently, payments are being responded to however there is delayed posting to customers’ accounts. ASL is currently investing the network issue with Bank of Us and has indicated if the issue is not resolved in the short term, they will likely initiate a self-suspension for Bank of Us only. If this is confirmed a separate notification will be issued advising Participants of the same.

Incident Start: 27 September 2021 @ 9:30 am AEST
Incident End: TBC

Please ensure that your Operations and Customer Support teams are aware of the ongoing incident.
Sep 27, 14:46 AEST
Completed - The scheduled maintenance has been completed.
Sep 27, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:01 AEST
Scheduled - Institution: Indue
Impact: Full outage - All NPP payments to Indue BSBs will be affected

INDUE have advised us that Coastline Credit Union will be performing activities starting 27 September 2021 which requires a full outage and those changes will impact both inbound and outbound payments.

Duration: 2 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Sep 24, 18:14 AEST
Sep 26, 2021
Completed - The scheduled maintenance has been completed.
Sep 26, 08:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:00 AEST
Scheduled - Institution: Citibank
Impact: Full outage - All NPP payments to Citibank BSBs will be affected

Citibank have advised that they will be performing enterprise wide maintenance activities on Sunday 26 September 2021 requiring a full outage. This will impact both inbound and outbound NPP payments.

Duration: 6.5 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Sep 20, 15:46 AEST
Sep 25, 2021

No incidents reported.

Sep 24, 2021
Resolved - This incident has been resolved.
Sep 24, 17:09 AEST
Identified - A large majority of jobs for Up Bank are failing on the transactions step due to a change in the way the bank returns transactions.

The team is looking into this.
Sep 24, 11:01 AEST
Completed - Please note that ASL have advised us that the below activity has been cancelled.

NPPA will advise once a new implementation date is provided by ASL for this activity.
Sep 24, 14:07 AEST
Scheduled - Institution: Newcastle Permanent
Impact: Full outage - All NPP payments to Newcastle Permanent BSBs will be affected

Newcastle Permanent have advised that they will be performing enterprise wide maintenance activities on Saturday, 25 September 2021 requiring a full outage. This will impact both inbound and outbound NPP payments.

Duration: 6 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Sep 20, 15:38 AEST
Sep 23, 2021
Resolved - Cuscal has notified of scheduled maintenance on Thursday, 23 September 2021 from 2 am to 6 am.

Impact:
- NPP Payment Hub & NPP Tier 2 services - Alias and Account Maintenance: up to a 20-minute disruption expected
- Payment Settlement and Clearing Notifications: up to a 5-minute delay
- NPP Real-Time Payment Services: No planned disruption is expected
Sep 23, 09:16 AEST
Resolved - Cuscal has notified of a scheduled maintenance on Thursday 23, 2021 from 2 am to 6 am.

Impact:
- NPP Payment Hub & NPP Tier 2 services - Alias and Account Maintenance: up to a 20-minute disruption expected

- Payment Settlement and Clearing Notifications: up to a 5-minute delay

- NPP Real-Time Payment Services: No planned disruption is expected
Sep 23, 02:00 AEST
Sep 22, 2021
Resolved - This incident has been resolved.
Sep 22, 14:46 AEST
Investigating - There has been an upgrade made to an online banking portal utilised by a number of Credit Unions and Mutual which has caused issues retrieving data.

The development team are currently investigating and working on a resolution and we will provide a further update soon.
Sep 22, 08:40 AEST
Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:00 AEST
Scheduled - Institution: CitiBank
Impact: Full outage - All NPP payments to CitiBank BSBs will be affected

Citibank have advised that CITI Institutional and Consumer will be performing activities on Sunday 19 September 2021 which requires a full outage and those changes will impact both inbound and outbound payments.

Overall Change Window
Start: 19 September 2021 @ 04:00am AEST
End: 19 September 2021 @ 11:00am AEST

Duration: 7 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Sep 13, 14:13 AEST
Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 10:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:01 AEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 10:19 AEST
Scheduled - Institution: ANZ
Impact: Full outage - All NPP payments to ANZ BSBs will be affected

ANZ have advised that they will be performing enterprise wide maintenance activities on Friday 17 September 2021 requiring a full outage. This will impact both inbound and outbound NPP payments.

Duration: 12.5 hours

NOTE: times are approximate and may vary if required activities complete sooner, or take longer.

Please ensure that your Operations and Customer Support teams are aware of this planned activity.
Sep 13, 13:29 AEST
Sep 17, 2021
Sep 16, 2021
Resolved - Indue have confirmed that the issue that was affecting inbound payments has been resolved.

Incident Start: 16 Sep 2021 @ 14:20 AEST
Incident End: 16 Sep 2021 @ 16:25 AEST
Sep 16, 17:05 AEST
Update - We are continuing to investigate this issue.
Sep 16, 17:04 AEST
Update - We are continuing to investigate this issue.
Sep 16, 15:57 AEST
Investigating - Institution: Indue

Indue are currently investigating an issue which may be affecting inbound payments. Further investigation is underway to get more clarity on the impact.

Incident Start: 16 Sep 2021 @ 14:20 AEST
Incident End: TBC

Please ensure that your Operations and Customer Support teams are aware of the ongoing incident.
Sep 16, 14:20 AEST
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.