All Systems Operational
API Operational
90 days ago
99.87 % uptime
Today
Bank connections Operational
90 days ago
100.0 % uptime
Today
User interface Operational
Website Operational
System Components Operational
90 days ago
100.0 % uptime
Today
NPP Transactions Operational
90 days ago
99.49 % uptime
Today
Direct Entry processing Operational
90 days ago
99.35 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022
Resolved - This issue has been resolved and all impacted services/systems have been restored. Cuscal will continue to monitor their systems and advise us of any further changes.
May 20, 18:55 AEST
Investigating - We have been advised by our Financial institution that they are currently experiencing processing difficulties with Payment Services affecting:
- NPP Processing

You may experience difficulties in processing the NPP payments (MAP and RAP).

Cuscal is investigating this incident as a priority and will provide a further update as soon as possible.

May 20, 18:02 AEST
May 19, 2022
Resolved - Cuscal has confirmed that the issue has been resolved and all impacted services/systems have been restored. They will continue to monitor their systems and advise us of any further changes.
May 19, 22:20 AEST
Update - We are still monitoring our systems for a full recovery. Further updates will be provided on this page within an hour’s time.
May 19, 21:09 AEST
Identified - Our Financial Institution has identified the fault and a fix is underway. We are currently monitoring our systems for a full recovery.

Further updates will be provided on this page within an hour’s time.

May 19, 20:04 AEST
Update - Our Financial Institution is continuing to investigate and further updates will be provided on this page within an hour’s time.
May 19, 19:02 AEST
Update - Our Financial Institution has prioritised this incident and is working on identifying and resolving the issue as soon as possible.

They will be providing us with an update within the next two hours.

May 19, 17:02 AEST
Update - Our Financial Institution is still investigating the issue. We will be sure to send over an update on this page within an hour’s time.
May 19, 15:53 AEST
Investigating - We have seen reports and have identified that there is degraded performance affecting our NPP product in our Financial Institutions’ environment.

Users may not be able to intermittently submit successful API calls using the ‘Make a payments’ endpoint.

Our Financial Institution is continuing to investigate and further updates will be provided on this page within an hour’s time.

May 19, 14:50 AEST
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
Resolved - Time detected: 09/05/2022, 8:26:20 am (Sydney Time)
Time-resolved: 09/05/2022, 11:15:00 am (Sydney Time)

This issue has been resolved and all impacted services/systems have been restored. We will continue to monitor our systems and advise you of any further changes.

May 9, 11:41 AEST
Investigating - Institution: Cuscal
Impact: File Delivery Issue

Cuscal has advised that they are facing issues with the connections to the SFTP server. This issue may impact the DE transaction processing. Their team is investigating this as a priority and will provide a further update as soon as possible.

Incident Start: 09/05/2022, 8:26:59 am
Incident End: TBC

Please ensure that your Operations and Customer Support teams are aware of the ongoing incident.

May 9, 09:31 AEST
May 8, 2022

No incidents reported.