Cuscal Major Database Outage
Scheduled Maintenance Report for Zepto
The scheduled maintenance has been completed.
Posted May 02, 2021 - 05:52 AEST
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted May 02, 2021 - 05:20 AEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 02, 2021 - 01:50 AEST
Institution: Cuscal
Duration: 3hours

We have been advised by our NPP partner, Cuscal, that they will be performing a major database upgrade on Sunday 02 May 2021, and will not be accepting any NPP requests during that time.

- Start Date/Time: Sunday 02/05/2021 @ 2:00 am
- End Date/Time: Sunday 02/05/2021 @ 5:00 am

Split Payments will hold all NPP requests between:
- Start Date/Time: Sunday 02/05/2021 @ 01:50am
- End Date/Time: Sunday 02/05/2021 @ 05:10am

(Please note that times may change if the upgrade is completed earlier or later than expected.)

How does this affect you?
The following requests will be held until after the upgrade is complete:
- Registering new Receivable Contacts
- Making an NPP payment to one of your customers

Split Payments will still accept your requests during this window, but they will not be submitted for processing until after the upgrade has completed. On completion, Split Payments will release all requests to Cuscal, and a delay in processing should be expected.

Cuscal will also be self-suspending from the NPP network which will affect the following:

- Receiving an NPP payment into one of your Float Accounts
- Receiving an NPP payment into one of your Receivable Contacts

This simply means that any attempt to send funds to a Split account will not be allowed by other financial institutions until after the upgrade has completed, and Cuscal has removed their self-suspension from the NPP network.

We strongly advise that your business holds any of the above requests until after the maintenance window.

Next steps:
Please ensure that your Operations and Customer Support teams are aware of the major scheduled maintenance window and that appropriate communications are sent to your customers.

We will provide further updates after the upgrade has completed.
Posted Apr 27, 2021 - 16:07 AEST